RE-LOADABLE VISA CARDS Terms
& Conditions & FAQ
PREPAID DEBIT CARD AGREEMENT
SERVICES CREDIT UNION
PREPAID DEBIT CARD AGREEMENT
Read this Agreement carefully; these terms and conditions
apply to the use of Your Card. You accept the terms and conditions
of this Agreement and are responsible for all transactions
when You sign the back of the Card, use it or allow someone
else to use the Card. Keep a record of the Card number in
case of loss or theft.
"ATM" means any terminal at which You use Your Card
to access Your Card Funds. "Card" means this prepaid
debit Card. "Card Funds", "Funding", or
"Funds" means an amount equal to the United States
Dollar ("USD") amount added to Your Card, less any
amounts previously obtained by You and any fees, charges,
conversion fees and other expenses incurred in connection
with Your Card. "SCU", "We" and "Us"
means Services Credit Union, the financial institution issuing
Your Card. "PIN" means the personal identification
number which You choose for Your Card. "You", "Your"
and/or "Cardholder" means the individual to whom
the Card is issued.
Using the Card. You must sign the back of Your card and activate
Your Card before use at www.CUMONEY.com or by calling 1-877-850-9650
and following the instructions. Your initial access code is
the last 4 digits of your telephone number. Your Card is reloadable,
which means You may add Funds to Your Card. You may add Funds
up to five (5) times per day not to exceed a balance of $5,000
at any time. You may use the Card to withdraw funds, receive
cash advances, make PIN-based transactions and/or merchant
purchases. At the time of each purchase, You may be asked
to sign a receipt or enter your PIN for the transaction. The
dollar amount of the purchase will be deducted from the balance
of Your Card. If You plan to make a purchase for an amount
which exceeds the balance, You must inform the merchant before
making the purchase; A merchant will require payment for the
excess. For merchant PIN transactions, You may make twenty-five
(25) transactions per day with a $1,500 daily maximum or Your
Card balance, whichever is less. For merchant signature purchases,
You may make twenty-five (25) transactions per day with a
$5,000 daily maximum or Your Card balance, whichever is less.
If You improperly receive value greater than the remaining
balance on Your Card, You will be liable for the amount by
which Your transaction exceeds the remaining balance. SCU
is not responsible for a merchant’s refusal to accept
Your Card. Your card may not be refunded or exchanged for
cash or credit. If You give Your Card to another person or
allow access to Your account, You will be deemed to authorize
all transactions until You give SCU notice that further transactions
are not authorized.
ATM Transactions. You may use Your Card to obtain Funds at
any ATM. You will need to enter Your PIN and follow ATM instructions.
You may make up to ten (10) ATM withdrawals per day, for a
daily maximum of $300. There may be additional fees and/or
limitations established by the ATM owners / operators, depending
upon the ATM You use.
Fees. There are no fees to use the Card to purchase goods
and services. Except where prohibited by law, the following
fees may apply and may be deducted from the balance available
on the Card:
ATM Fee. Each withdrawal at an ATM will be charged $1.50.
Each request to transfer funds will be charged $0.50.
Maintenance Fee. A monthly maintenance fee of $2.00 will be
deducted from Your balance each month and will occur until
Card expiration or the available balance is zero.
Funding Fee. Each time Funds are added, $0.50 will be deducted.
Denied Transaction Fee. If a transaction is declined, either
at an ATM or a merchant, a fee of $0.50 will be deducted.
Inactivity Fee. If You fail to use Your Card for ninety (90)
consecutive days, Your Card will be assessed a monthly fee
of $3.00 beginning in the fourth (4th) month and will occur
monthly until activity resumes on the account, including Funding,
or Card expiration.
Closed, Lost or Stolen Card Replacement Fee. To close or replace
a lost or stolen Card, $5.00 will be deducted. Upon request,
a $35 charge will be assessed for expedited delivery of a
Card Reissue Fee. Upon expiration and Your card is in good
standing, a new Card will be issued and mailed to You. The
reissue fee of $3.50 will be automatically deducted from your
Customer Service. To check the available balance, review
recent transactions, or obtain service at no charge, You may
visit www.CUMONEY.com. You may call toll-free 877-850-9650,
24 hours a day, 7 days a week. Your Card will be assessed
a $0.50 fee per telephone call to the automated voice response
system after 10 calls per month. Your Card will be assessed
a $5.00 fee per telephone call to live customer service after
4 free calls per month.
Conversion To U.S. Dollars. Transactions made in currency
other than USD will be converted to USD. The exchange rate
shall be either a rate selected by Visa from the rates in
wholesale currency markets on the processing date and may
vary from the rate Visa receives, or the government-mandated
rate in effect for the applicable processing date, plus any
issuer international transaction fee, up to 1%. Conversion
to USD may occur on a date other than the transaction date.
The actual conversion rate may differ from the rate in effect
at the time of the transaction. You agree to pay the converted
amount plus any applicable conversion charges.
Restaurant Usage. For purchases made at a restaurant, the
amount will be increased by 20% while being authorized by
Visa; therefore, sufficient funds must be available for the
whole amount. Once the gratuity, if any, is added to the original
purchase, only the final amount will be deducted from Your
Card Expiration. Except where prohibited by law, this Card
is valid through the expiration date shown on the front of
the Card. As long as Your card account is in good standing,
You will receive a new card with a new expiration date the
month in which Your card expires.
Returned or Exchanged Merchandise. SCU is not responsible
for services or merchandise purchased with the Card or any
damages resulting from Your Card use. If You have a problem
with merchandise, or services purchased, You need to resolve
the problem with the merchant. Exchange or return of merchandise
purchased will be governed by the procedures and policies
of each merchant applicable at the time of exchange or return.
Lost or Stolen Cards. If You believe Your Card has been lost
or stolen call toll-free 877-850-9650 immediately or write
to the Card Security Department, P.O. Box 1481, Madison, WI
Summary of Your Liability for Transactions. If Your Card
is lost or stolen, Your liability for unauthorized transactions
is zero. The zero liability policy does not apply if a loss
occurs at an ATM, by using Your PIN at a merchant, or if we
reasonably determine You were grossly negligent or fraudulent
in the handling of Your Card.
In Case of Errors or Questions about Your Electronic Transfers.
Telephone us at 877-850-9650 or write us P.O Box 1481, Madison,
WI 53701 as soon as You can, if You think an error has occurred
involving a transaction made with Your Card or Your receipt
is wrong, or if You need more information about a transaction.
We must hear from You no later than 60 days after You learn
of the error and You must provide the following information:
a) Your name and Card number.
b) The error or the transfer You are unsure about and explain
why You believe it is an error or why You need more information;
c) The dollar amount of the suspected error;
If You inform us orally, We may require that You send us
Your complaint or question in writing within ten (10) business
We will determine whether an error occurred within ten (10)
business days after We hear from You and will correct any
error promptly. If We need more time however, We may take
up to forty-five (45) days to investigate Your complaint or
question. If We decide to do this, We will recredit Your account
within ten (10) business days for the amount You think is
in error, so that You will have the use of the money during
the time it takes us to complete our investigation. If We
ask You to put Your complaint or question in writing and We
do not receive it within ten (10) business days, We may not
recredit Your account.
For errors involving new accounts, point-of-sale or foreign-initiated
transactions, We may take up to ninety (90) days to investigate
Your complaint or question. For new accounts, We may take
up to twenty (20) business days to credit Your account for
the amount You think is in error.
We will reduce the recrediting period for certain transactions
subject to the following provisions. If You notify us of an
unauthorized Card transaction, other than unauthorized use
of the Card at an ATM, We will provide You with provisional
credit for the amount of the unauthorized use within five
(5) business days of receiving Your notice. We may require
written confirmation of the unauthorized use before providing
provisional credit and may withhold providing provisional
credit, to the extent allowed under applicable law, if the
circumstances or Your account history warrants the delay.
We will tell You the results within three (3) business days
after We finish our investigation. If We decide that there
was no error, We will send You a written explanation. You
may ask for copies of the documents We used in our investigation.
Liability for Failure to Complete Transactions. If SCU does
not complete a transfer from Your Funds on time or in the
correct amount, SCU is liable for Your losses or damages proximately
caused by the error or omission. SCU is not liable for the
following: (i) if You fail to complete a transaction; (ii)
if through no fault of SCU, You do not have enough money on
Your Card to pay for a transaction; (iii) if the transaction
exceeds Your available Funds; (iv) if the terminal or system
was not working properly; (v) if an ATM does not have enough
cash; (vi) ifYou attempt to withdraw more than the ATM limit;
(vii) if Your transaction is rejected due to pre-authorization
procedures; and/or (viii) if circumstances beyond SCU’s
control, prevent the transaction.
Governing Law; Venue. SCU is located in Illinois and Your
Card is issued from Illinois, irrespective of Your residency
or the jurisdiction(s) in which You use the Card. This Agreement
is entered into with You in the State of Illinois and shall
be governed, construed and enforced in all respects and all
causes of action relating to terms or conditions of Card usage,
or terms and conditions of this Agreement according to the
laws of Illinois, without regard to its internal conflicts
of law principles. Venue for state court proceedings shall
lie in the Circuit Court for DuPage County, Illinois; and
for federal court proceedings in the United States District
Court for the Northern District of Illinois, Eastern Division.
Amendment. With notice to You, SCU may change or add new
terms to this Agreement at any time, including without limitation,
new fees, fee increases or enforcement of rights and obligations
under this Agreement.
Confidentiality. SCU will disclose information to third parties
about Your account or the transfers You make (a) when it is
necessary for completing transfer; (b) to verify the existence
and condition of Your account for a third party, such as a
credit bureau or merchant; (c) to comply with government agency
or court orders or subpoenas, or laws and regulations; (d)
if You give us Your written permission.
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Frequently AskedQuestions About Your
CUMONEY Prepaid Debit Card
Q. Is my CUMONEY card the same as a credit card?
A. No, your card is not a credit card. You can only spend
the amount of funds that are available on the card.
Q. Is my CUMONEY card like a debit card?
A. Yes and no. Like a debit card, you can use the card at
participating merchants that accept Visa debit cards. Also,
you can spend only the funds available. However, unlike a
debit card, a bank account is not associated with the card.
Q. How do I activate my card?
A.You will need to activate your card prior to your first
use of the card. Please call the toll-free number on the card
carrier to access the automated service. Follow the prompts,
including entering the last 4 digits of the telephone number
that was provided upon purchase. The system will acknowledge
that your card is now activated and ready for use.
Q. Where can I use my card?
A. Your card can be used for purchases in most situations
such as where Visa debit cards are accepted.
Q. How do I add funds to my card?
A. Via the Internet, access www.CUMONEY.com and login with
your card number and PIN. Select the menu option "Fund
Card" to transfer funds from one of your existing credit
Q. Are there fees associated with my card?
A. Yes, please read the Terms and Conditions for all applicable
Q. Will I be assessed a fee for using my card at
A. No, you will not be charged a fee for making a purchase.
Q. Will I be assessed a fee at an ATM?
A. Yes, you will be charged a fee of $0.50 for ATM withdrawals.
Please see the Terms and Conditions for any other applicable
Q. Can I make purchases on the Internet with my card?
A. Yes, you can make purchases on the Internet with your
card up to the amount of available funds on the card.
Q. How do I know what I have spent or have available?
A. You can get your balance anytime by accessing www.CUMONEY.com
or by calling the number on the back of your card.
Q. What if I have a question or problem - such as
the card not working or being lost or stolen?
A. Call the number on the back of your card at any time and
follow the recorded instructions. You may also speak with
a customer service representative up to 4 times per month
at no charge. Thereafter, a fee of $5.00 will be deducted
from your card.
Q. How can I check the available balance on my card?
A. Your available balance can be obtained by logging into
the website www.CUMONEY.com and going to the Account Balance
page. You may also call the number on the back of your card.
Q. How can I track my spending?
A. You can track your spending in two ways. You can log in
to the website - www.CUMONEY.com or call the toll-free number
on the back of your card.
Q. How do I change my PIN?
A. Via the Internet, access www.CUMONEY.com and login with
your card number and PIN. The system will allow you to change
Q. Can I use my card to make a purchase that is larger
than the balance on my card?
A. No, but you can utilize the remaining balance on your
card towards a purchase and pay the difference with another
form of payment. Always check the balance of your card before
making a purchase and check with the merchant to make sure
they can split the payment if there are not enough funds on
Q. May I let someone use my card?
A. No. The reloadable card is embossed with your name and
will only be accepted at merchants by you.
Q. Can my card be replaced if it is lost or stolen?
A. Yes, your card can be replaced and the outstanding balance
replaced by visiting a branch of the credit union that provided
your card. A fee of $5.00 will be assessed.
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